We are committed to our customers and want you to be happy with your experience. We have found that most customer questions can be answered from the list below. If you require further assistance, please contac email at [email protected] , our support staff responds within 24 hours
Yes! We provide Free Shipping with tracking to most locations around the world! We operate a global production network, which allows us to produce and deliver orders locally for free. Our production facilities are located in the US, Canada, Mexico, UK, Spain, and Australia.
Most orders are shipped locally from one of our production facilities located in the US, Canada, Mexico, UK, Spain, and Australia. Here are our estimated delivery times from the day of purchase:
- US, Canada, Mexico: 5-10 business days
- Continental US, Alaska and Hawaii: 10-14 business days
- UK: 7-10 business days
- EU: 10-14 business days
- Australia: 10-14 business days
- Rest of the World: 14 business days
Above times are estimates, and include handling time to prepare your order. Please refer to delivery times specific to your shipping address shown during checkout.
We currently ship with the following global shipping partners: FedEx, UPS, DHL, Canada Post, Royal Mail, Aramex, and Australia Post.
Sorry, we don’t ship to P.O. Boxes, please provide us with an alternative shipping address to ensure a successful delivery.
It usually takes our team 3-5 business days to produce and prepare an order, as we don’t carry a large inventory of canvases. Our shipping estimates include handling time in order to provide you with the most accurate delivery date from the day of purchase.
Once your order is prepared for delivery, you will receive an email confirmation from us with tracking details and expected delivery times from the shipping carrier.
During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.
Every order we ship includes a tracking link that shows progress of your delivery. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and an expected delivery date from the shipping carrier. If you don’t receive a shipping confirmation email within 7 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email [email protected] and our support team will get back to you right away.
Please note, tracking information will be shared with you as soon as the shipment is created, and it may take up to 36 hours for the shipping carrier to post a tracking update.
To ensure that your order is delivered successfully, please make sure you provide us with the correct shipping address when placing your order.
We can change or update your shipping address within 24 hours after the order has been placed. Once your order has been shipped, we are unable to make any changes to your address or cease shipment, and you would need to contact the shipping carrier directly in order to make a change to your shipping address.
To change the shipping address for your order, please send email us directly at [email protected]
You may cancel your order within 24 hours of your purchase.
Cancellations after 24 hours will require you to return the undamaged merchandise to us in order to receive a full refund. We may not exchange or cancel your order after 24 hours, as it will have already gone into production.
Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
To cancel your order, please send email us directly at [email protected]
If you haven’t received your order, but tracking is showing it was delivered, we ask to please allow up to 36 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered, which unfortunately is beyond our control. We recommend contacting the shipping carrier directly to get immediate assistance regarding the shipping status of your order.
If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a “lost package” claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to [email protected] and we will follow up with the shipping carrier to take care of the rest.
Returns and Exchanges
If you are unsatisfied with your purchase, you have 14 calendar days from the delivery date to initiate a return for any undamaged products. Once your return is approved, simply ship it back to us within an additional 14 days from approval date for a refund, store credit or an exchange.
Items must be returned in their original condition, using original packaging they were delivered in. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted.
All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility within 14 days from the return approval date. We do not provide prepaid shipping labels or packing material to send product(s) back to us.
To initiate your return please send email us directly at [email protected] submit your return or exchange request.
To initiate your return please send email us directly at [email protected] to submit your return or exchange request within 14 calendar days of receiving the item. Once your return is approved, we will provide you with return instructions to our US or Canadian returns facility. All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility within 14 days from the return approval date.
We do not provide prepaid shipping labels or packing material to send product(s) back to us. We highly recommend shipping the product(s) back to us using a trackable method via FedEx, UPS, USPS, or Canada Post.
In the rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:
- Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
- Visit Custom Prints Canvas and fill out the form at the bottom of the page. Please include your full name and order number as it appears on your order confirmation email.
- Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.
Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.
Please allow up to 48 hours from the date we receive you return for processing before your refund, store credit, or exchange is issued. Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
Custom Prints Canvas Art is 100% safeguarded against dust, scratches, UV rays, and environmental hazards that normally fade or warp artwork over time. Our materials are 100% ethically made and environmentally safe, guaranteed. All canvases are shipped assembled (stretched over a wooden frame) with pre-installed hanging hardware and ready to hang right out of the box.
Standard canvas size/dimension (portrait):
- Small – 12 x 16 inches = 30.48 x 40.64 centimeters
- Medium – 18 x 24 inches = 45.72 x 60.96 centimeters
- Large – 30 x 40 inches = 76.2 x 101.6 centimeters
- X-Large – 40 x 60 inches = 101.6 x 152.4 centimeters
Standard canvas size/dimension (landscape):
- Small – 16 x 12 inches = 40.64 x 30.48 centimeters
- Medium – 24 x 18 inches = 60.96 x 45.72 centimeters
- Large – 40 x 30 inches = 101.6 x 76.2 centimeters
- X-Large – 60 x 40 inches = 152.4 x 101.6 centimeters
Panorama canvas size/dimension (landscape):
- Small – 24 x 10 inches = 60.96 x 25.4 centimeters
- Medium – 36 x 15 inches = 91.44 x 38.1 centimeters
- Large – 48 x 20 inches = 121.92 x 50.8 centimeters
- X-Large – 60 x 25 inches = 152.4 x 63.5 centimeters
The black floating frame adds 1 inch to each side of the canvas regardless of the canvas size/dimension. For example, adding a black floating frame to a Large canvas (40×30 inches) will make the overall dimension of the canvas 42×32 inches with the frame.
Black floating frame is an optional addition to your canvas during your purchasing process. Since these frames are built affixed to the canvas during the production process, we are not able to sell them separately.
In a rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin, please send email us directly at [email protected] and fill out the form at the bottom of the page. Please provide our support team with some photos that clearly show the issue with the canvas, along with photos of the front and back of the canvas.
Unfortunately we don’t take any custom or commissioned jobs, but are always open to hearing your feedback and ideas.
Yes! Custom Prints Canvas digital Gift Cards are just like cash – they have no additional processing or transaction fees, and are delivered to you by email within 24 hours of the purchase.
You can visit our Gift Card page and purchase it online: View Gift Cards . Gift Cards are redeemable on customprintscanvas.com only and apply to all Custom Prints Canvas products.
Custom Prints Canvas Gift Cards are sold in preset amounts of $100, $150, $200, $250, $500, and $1000.
Gift Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account. Check out our terms and conditions here
Since Custom Prints Canvas Gift Cards are like cash, promotional discount codes do not apply when purchasing Gift Cards.
We accept Visa, MasterCard, American Express, Discover, and PayPal. We also offer an install payment method with Sezzle . Split your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit.
In order to use American Express or Discover, you must select PayPal first, and then click “Pay with Debit or Credit Card” to complete your transaction.